Cancellation & Refund Policy

Last updated on: 01-04-2025 16:04:27

Policy Overview

MARTIOS4 ONLINE SOLUTIONS PRIVATE LIMITED believes in helping its customers as far as possible and therefore has a liberal cancellation policy. Under this policy:

Cancellation Policy

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• MARTIOS4 ONLINE SOLUTIONS PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund/replacement can be made if the customer establishes that the quality of the product delivered is not good.

Damaged or Defective Items

In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will be entertained once the merchant has checked and determined the same at their own end. This should be reported within 15 days of receipt of the products.

If you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our Customer Service within 15 days of receiving the product. The Customer Service Team, after looking into your complaint, will take an appropriate decision.

Product Warranty Complaints

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them directly.

Refunds

In case of any refunds approved by MARTIOS4 ONLINE SOLUTIONS PRIVATE LIMITED, it will take 9-15 days for the refund to be processed to the end customer.